Broadband Order Questions
Posted by James Markham, Last modified by James Markham on 25 February 2019 01:31 PM
As we use a range of technologies and services to deliver you the best service. Our installation processes may vary from product to product. After placing your order we will send you a setup guide specific to your product. To ensure there’s no big surprises along the way, we have summarized our setup process below.
Upon first receiving your order we perform some advanced checks to ensure you can receive the product you have signed up for. If we encounter anything unusual we’ll give you a phone call within one business day of you signing up. If there is anything preventing your order from going ahead, we'll help you every step of the way.
How long does my activation take?
What happens next depends on whether or not you already have a phone connected. If you already have a phone connected we can begin ordering your broadband straight away, however, if you do not yet have a phone connected, we must connect it before we order your broadband.
Days quoted are in business days and are based off average delivery times. Some orders may take less time, or more time to complete.
How will you let me know my order is completed?
We want you to be able to order your service from the moment it's installed. As soon as we receive word that your connection has been finalised we'll let you know via Email and SMS. Because your phone and broadband orders will complete on different days, we'll let you know when each one is finalised.
What are the phone connection costs?
There are a few different scenarios when it comes to connecting your phone, each takes a differnt time to activate, and has its own charges. The table below describes each method of phone activation supported by SpinTel, if you know that you need a new phone line it's best to let us know when you sign up so that we can expedite the process.
Days quoted are in business days and are based off average delivery times. Some orders may take less time, or more time to complete. View our connections page for more information.
I'm not sure which connection applies, will you let me know if it costs more?
Yes. If you order a new phone connection you will have the option to receive a call if the connection will cost more than $59. All prices on this page include GST. Additional charges may apply for items such as: cabling past the main distribution frame (MDF) or first socket where no MDF exists; trenching; or more difficult installations. Your technician will discuss these with you during your appointment.