New telephone connections
Posted by Con Georgiopoulos, Last modified by James Markham on 26 February 2019 02:23 PM
This guide contains general information regarding ordering phone connections.
Our other guides on this topic include;
Each section contains some information regarding the connection type, should you have any questions on what kind of connection you have please don't hesitate to contact us.
The criteria that we use to decide the connection fee charges for the Basic Telephone Service is as follows:
The charges for additional connections listed above only apply where the additional connection is to the same property or premises, for the same customer and is to be connected at the same time as the first connection (so that a technician is already in attendance at your property or premises).
We can charge you a network extension charge if the Basic Telephone Service will be supplied by cable and the property entry point to be used to connect your service is more than 500 metres from the nearest part of our existing network. The network extension charge will cover all work necessary to extend our existing network to the property entry point. We will tell you if such a network extension charge is payable and obtain your approval before any work is started.
Where we are supplying the Basic Telephone Service in fulfilment of our Universal Service Obligation, we will cap the network extension charge as set out below.
Where you occupy premises in which the network boundary point is a main distribution frame, orin which a main distribution frame is required, your cabling (including the main distribution frame and the building cabling) is usually provided by the building owner and remains a building asset.
Where you request that we install cabling between the main distribution frame and the point where you have requested that we supply the Basic Telephone Service we may agree to undergo the work and we will charge you the fee-for-service charges, as set out in the Table of Rates below, for any work undertaken beyond the main distribution frame
We may charge you our fee-for-service charges, as set out in the Table of Rates below, for installing alternative cabling where you occupy premises for which the network boundary point is a main distribution frame and your new Basic Telephone Service will be:
a)business service and there is no suitable spare capacity in the cabling system at the premises to extend cabling from the main distribution frame to the location you request; or
b) a business or home service and you do not want your Basic Telephone Service to be connected through the main distribution frame.
What's not included
We do not have to supply any of the following when we connect your new Basic Telephone Service:
a) cable from a fixed termination point to a moveable structure (such as a mobile home, a caravan, a vessel or a lift);
b) cabling across, through or under a body of water or tidal land to an isolated mooring structure, a buoy, a bollard or a vessel;
c) clearing, digging and reinstatement of land required to install or repair the lead-in cable along the chosen or existing route on your property; or
d) any additional cabling or equipment required to reduce, eliminate or avoid a site hazard (such as a high-voltage substation, a hazardous area or explosive atmosphere).
Table of Rates
Examples of Fee-For-Service Charges
We can apply Fee-for-service charges for the following situations (but it is not limited to these situations).
Altering cabling or equipment
If you ask us to change cabling or equipment in any way, including for the purpose of installation of additional cabling in conjunction with connection of a service, whether part of our network or your customer cabling, we charge you our Fee-for-service charges for doing the work.
Maintenance works which are outside our service assurance commitments
Where you request maintenance works which are outside our service assurance commitments; for example, where you ask us to repair a fault outside the coverage period.
Add, moves or changes
We may charge you an additional charge for any adds, moves or changes to your network or network design.
For equipment configuration file changes (other than complex equipment configuration file changes), fee-for-service charges will apply.