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Knowledgebase: VoIP Device Setup
Phone Feature Guide
Posted by Liam Bal, Last modified by Liam Bal on 10 April 2019 02:15 PM

STANDARD  FEATURES

 

Call Waiting

Call Waiting allows you to put an incoming call on hold and answer another incoming call. The caller on hold will then hear music being played.

Instructions

You can enable or disable Call Waiting preferences in the My Account section of our website.

Handset: Once you have an incoming caller, pick the call up. Then press the FLASH or RECALL button on your handset and the caller will be placed on hold. You will then hear the second caller. To return to the first caller, press FLASH or RECALL again.

Softphone: Once you have an incoming caller, pick the call up. Then click on HOLD in your softphone and the caller will be placed on hold. You will hear the second caller. To return to the caller, click on HOLD again.

 

Call Transfer

Call Transfer allows you to transfer a call to another phone. Call charges may apply depending on the destination telephone number.

Instructions

Handset: Once you have an incoming caller, pick the call up. Then press the # key. The system will then place the caller on hold and ask you to enter a telephone number. Enter the destination telephone number into your handset and the caller will be transferred.

Softphone: Most softphones will have call transfer enabled by default. Usually, you would need to place the caller on HOLD then click on Transfer Active Call. It will ask you for the destination telephone number. Enter the destination telephone number and the caller will be transferred.

Call Forward Unconditional

Call Forward Unconditional diverts all incoming calls to a specified telephone number. Call costs may apply for the forwarded calls.

Instructions

Handset & Softphone: Call Forward Unconditional can be set up in the My Account section of our website. Once logged in, you will be able to set a telephone number to forward all calls to. Alternatively, you can enable Call Forward Unconditional, by dialling * 21<phone number> i.e. * 21040XXXXXXX. To disable Call Forward Unconditional, just dial * 21 again.

Call Forward on Busy

Call Forward on Busy diverts all incoming calls to a specified telephone number if you are on the phone. Call costs may apply for the forwarded calls.

Instructions

 

Handset & Softphone: Call Forward on Busy can be setup in the My Account section of our website. Once logged in, you will be able to set a telephone number to forward all calls to when Busy. Alternatively, you can enable Call Forward on Busy, by dialling * 24<phone number> i.e. * 24040XXXXXXX. To disable Call Forward on Busy, just dial * 24 again.

 

Call Forward on Unavailable

Call Forward on Unavailable diverts all incoming calls to a specified telephone number if your phone rings out. Call costs may apply for the forwarded calls.

Instructions

Handset & Softphone: Call Forward on Unavailable can be setup in the My Account section of our website. Once logged in, you will be able to set a telephone number to forward all calls to when you are Unavailable. Alternatively, you can enable Call Forward on Unavailable, by dialling * 61<phone number> i.e. * 61040XXXXXXX. To disable Call Forward on Unavailable, just dial * 61 again.

 

Do Not Disturb

Do Not Disturb allows you to set a status for your service to stop incoming calls. Incoming callers will get a busy tone, divert their call to another number (if enabled) or Voice Mail (if enabled).

You can enable or disable Do Not Disturb preferences in the My Account section of our website.

Instructions

Handset: To enable Do Not Disturb, dial * 72 on your handset. The system will advise that ‘Do Not Disturb has been activated’. To disable, dial * 72 on your handset again, the voice announcement will advise ‘Do Not Disturb has been deactivated’.

Softphone: Most softphones will allow you to set your status. Simply change your status to ‘Do Not Disturb’ and you will not receive any incoming calls. Alternatively, dial * 72 to activate or * 72 to deactivate.



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