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Knowledgebase: Phone
I have no dialtone
Posted by , Last modified by James Markham on 25 February 2019 01:34 PM

When the telephone receiver is lifted, no dial tone can be heard on the line.

These troubleshooting steps should be undertaken in order to resolve the issue:

  1. Perform an isolation test. This involves removing any devices including telephone handsets, ADSL modems, fax machines, Foxtel Digital, back to base alarm systems, filters/splitters etc. from your telephone line.
  2. Once completed, plug your telephone directly into the phone socket and check for a dial tone.
  3. Whilst the line is isolated, check for dial tone on all available phone sockets in the premises.
  4. Repeat step 3 using an alternate (known working) handset and replacement phone line cable.
  5. Perform a POTS reset, this involves removing all devices connected to the telephone line once again, leaving the line completely isolated for 1 hour. After the hour has passed, plug in your telephone handset directly to the socket and check for a dial tone.

Should you still experience problems after following the troubleshooting in this guide, please contact our Technical Support team on 1300 303 375.

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